F.A.Q.

 

How can I place an order?


Simple. You add the items you want to the shopping cart by clicking "to shopping cart", then clicking "to checkout", entering your information and the package will be on its way!


If you dislike technology but still have a desire to embellish your phone, you can call us at any time at +38641736736 and we can place the order together, or you can send the items you want as well as your contact information to info@kays.es and we'll fill out the order for you!



Can I physically look at the items anywhere or pick them up in-store?


Of course! You can check out the items in any of our two partner branches, on Ljubljanska cesta 8 in Celje, or Center Desetka in BTC City Ljubljana (opposite the rear entrance to City Park), on Šmartinska 152. If you want to do an in-store pick up simply place your order and chose in-store pick up as the payment method. This way you can reserve your items, and we'll notify you on when the pick up will be ready.


Working hours gizzmo.si Celje:


Monday – Friday: 08.00-17.00 and Saturday: 08.00-12.00


Working hours gizzmo.si BTC Ljubljana:
Monday – Saturday: 09.00-20.00 



What happens if I'm away during delivery?


If the first attempt of delivery is unsuccessful, GLS delivery service will notify you through an automated e-mail or text message. Any of the two will contain a link that will lead you directly to the FlexDelivery app, where all delivery options are listed for you to choose from.


I have received a promotional coupon with benefits. How/where can I use it?


Simple! You can use one coupon per purchase, by imputing it into the coupon frame located in the checkout section, and pressing enter.



After imputing the promotional coupon the price of shipping has gone up. Why!?


We offer free shipping for all purchases made in the total value of, or exceeding 40,00 EUR. The promotional code you entered might make the value of your package drop under 40,00EUR, if the value of your originally ordered items barely exceeds the limit of 40,00 EUR, and therefore free shipping is no longer valid.


What kind of payment options do you offer?


We offer the following payment options:

  • Cash on delivery (mailman or post office)

Soon (after October 9th):

  • Proforma invoice
  • Paypal
  • Credit card payment
  • On delivery (cash or card)


Can the invoice be issued to my company?


Of course! Add your company information and tax number into the notes while placing your order and the original invoice will be added to your package.


The item I want isn't in stock. When will it be available again?


For more accurate information about availability send us the link to the item you have chosen to info@kays.es


Which delivery service will handle my package?


Packages are sent out via GLS delivery company. If you want the package to be sent via Pošta Slovenije, please state so in the notes.


What are the costs of shipping?



Shipping and packaging in the case of cash on delivery comes to 3,5 €, in the case of prepayment (proforma, Paypal, credit cards) it comes to 1,90 €, and in the case of in-store pick ups, there is no postage. Shipping is free if the price of your package exceeds 40€.


How do I check the status of my order?



When your order is shipped out you will receive an informative SMS to the mobile phone number you specified when placing the order. If you require detailed information about the status of your order you can call us at +38641736736, or write to us at info@kays.es.


When can I expect my package to be delivered if I place an order today?


If you place your order until 4pm it will ship out on the same day and will, in most cases, be delivered on the next day via GLS Slovenia. The aforementioned conditions do not apply to prepayment orders, as we have to wait for the successful transfer of funds.



I chose the prepayment option when placing my order. When can I expect my package to be delivered?



After you have successfully placed your order, you will receive a confirmation e-mail to your specified e-mail account. After 5 minutes you will receive an e-mail with all the needed information on how to pay. In order to ship your items as soon as possible, you can send us your proof of payment to info@kays.es.



How is the delivery process conducted?


1st step: information at shipping


Kays.es receives an order, prepares the package and sends the required information to GLS – including the e-mail and telephone number of the recipient. This is how the flexible delivery options are activated. GLS then informs the recipient via e-mail or SMS on the estimated time of delivery and possible amount of payment still required.


2nd step: informing about estimated time of delivery


On the scheduled delivery day the courier weighs the package, and a second notification is automatically sent. In it you can find a 3-hour time frame for delivery. It also includes the courier's and support department's numbers.


3rd step: Delivery options


If the first delivery attempt is unsuccessful, the addressee receives an automated e-mail or SMS. This message includes a link that leads directly to the FlexDelivery app, where all delivery options are made available. The recipient then chooses the option that fits them most. You can choose from the following:


⁃ Same address, different date delivery


⁃ Different address delivery


⁃ GLS ParcelShop delivery (payment possible with payment card only)


⁃ Personal pick-up at GLS depo


⁃ Power of attorney, to deliver the package without signing for it


⁃ Decline delivery


There is a commission fee if you pay with a payment card, and it comes to 1,43% of the total (the commission is therefor charged to the recipient, and raises the price of the total package for 1,43%).



Do I have to register to place an order?



You do not have to register to place and order, all you require to place and order is a few minutes of your time. Firstly you add the items you want to your shopping cart, chose your payment option at the checkout, enter your delivery information and confirm your order. After an order has been successfully placed you will receive a confirmation e-mail to your specified address.



I'm not happy with the items I ordered, how can I replace the items?




At kays.es we put the satisfaction of our customers first, and are aware that true impressions of an item only sink in when it is in front of you. Therefor we gladly assist you in allowing you to replace your items. You simply send the items you don't want back to us to the address that they were sent from, enclose in the package a piece of paper stating the reason for you returning the items, and the items you wish to exchange them for. Do not forget to enclose the receipt as well.



I have not found the answer to my question, who can I turn to?




All additional questions can be sent to info@kays.es, or you can contact us during business hours at +38641736736 and we will gladly answer all of your inquiries.



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